Items purchased from DILYPOD are custom made and printed just for you. Returns cannot be offered unless the item is defective.
If something you received is defective or not up to our usual standards please contact us via firstname.lastname@example.org with a picture of the damaged item and your order number and we will gladly take a look for you to see what went wrong!
If you want to return the goods without any defects, you will have to pay a fee of 30% of the order value. We will refund you 70% of the order value.
Because all of our items are made to order, that order is just for you. As soon as the order is returned, it will be destroyed immediately, we cannot reuse it.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging, which must be in unused and new condition.
All return shipments are shipped at your own expense.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.